Thank you for choosing SENNO. We stand behind our brand and the quality of the products we sell. All SENNO products are designed, tested, and manufactured to meet rigorous quality standards for normal, intended use. While we take every precaution to ensure product quality, should an issue arise, the following policy governs warranty coverage and claims.
30-DAY RETURN POLICY
All SENNO products are covered by a 30-day return policy from the date of delivery.
If you are not satisfied with your purchase, you may request a return within 30 days of delivery, subject to our return procedures and approval.
Returned items must comply with current return conditions, including product condition and packaging requirements, as outlined in our Return Policy below:
Condition of the product: The product must be in its original condition, unused. It should be returned in its original packaging, including all accessories, manuals, and any promotional materials.
Incomplete products, items returned without original packaging, or products showing signs of misuse or damage may not qualify for return or refund.
I. 1-YEAR LIMITED WARRANTY
SENNO warrants its products against manufacturing defects in materials and workmanship for a period of one (1) year from the original date of delivery, under normal residential and intended use as described and instructed in the manual of the product.
This limited warranty applies to all SENNO products, regardless of product category or brand line.
II. WARRANTY COVERAGE
This limited warranty covers manufacturing defects in materials or workmanship that occur during normal and intended use of the product.
Covered defects may include, but are not limited to:
a) Structural failures caused by defective materials
b) Defects resulting from improper workmanship
c) Product failure that prevents the product from functioning as intended under normal use
III. EXCLUSIONS & NON-COVERED CONDITIONS
This warranty does not cover:
a) Normal wear and tear
b) Natural variations in wood, including grain patterns, color changes, or minor cracking
c) Damage caused by misuse, abuse, negligence, or improper use
d) Improper assembly or failure to follow assembly instructions
e) Use of the product for commercial, rental, or non-residential purposes
f) Exposure to extreme weather, water damage, fire, or environmental conditions beyond normal outdoor use
g) Modifications, alterations, or unauthorized repairs
h) Damage caused by accidents or external impacts
IV. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, SENNO’s liability under this policy is limited solely to the replacement or refund of the product, at SENNO’s sole discretion.
DHI shall not be liable for any indirect, incidental, consequential, or special damages, including but not limited to property damage, loss of use, loss of time, loss of profits, or personal inconvenience arising from the use of or inability to use the product.
V. ORIGINAL PURCHASER REQUIREMENT
This warranty is valid only to the original purchaser of the product, who is the first purchaser of the product as indicated on the original sales receipt or invoice and who purchased the product from an authorized dealer as a new product.
The original order details, including the order number and purchase confirmation, are the only acceptable proof of purchase and must be retained.
VI. CLAIMS & SUPPORT PROCEDURE
If you believe that your product has a manufacturing defect or has been damaged and is covered under the warranty, kindly follow the steps outlined below:
Stop using the product immediately.
Contact SENNO Customer Support at contact@senno.com.au or via our official Contact page.
Provide:
-
Proof of purchase (such as details of order) is a requirement.
-
Images or videos of the defective part(s) are highly recommended.
-
The product must be purchased as new from an authorized SENNO retailer.
-
This warranty is void if the product is altered or improperly used.
All warranty claims are subject to review and inspection. SENNO reserves the right to approve or deny any claim that does not meet the conditions outlined in this policy.
Refund Process: Once we receive the returned item and verify its condition, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase. Please note that the cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part, such as shipping an incorrect item or a defective product.
Shipping fees and any applicable restocking fees may be deducted from the refund amount.
Refund Timeframe: The refund process may take several business days to complete, depending on your payment method and financial institution. We will make every effort to process your refund promptly and keep you informed throughout the process.
VII. GOVERNING LAW
This policy shall be governed by and construed in accordance with the laws of Australia, without regard to conflict of law principles.
If you have any further questions or concerns regarding our return and refund policy, please don't hesitate to contact us. We are here to assist you and ensure your satisfaction with our products and services.